Returns & Refund Policy

Thank you for shopping with Marvin Ruchulu. We take pride in delivering high-quality, freshly prepared homemade food products, including pickles, snacks, sweets, spices, and traditional foods across India.

Due to the perishable, consumable, and food-safety nature of our products, we generally do not accept returns or refunds for products that have been correctly delivered and accepted by the customer.

For food safety and hygiene reasons, the following products are generally not eligible for return or refund once delivered:

• • Pickles, including vegetarian and non-vegetarian varieties
• • Snacks and sweets
• • Spices and seasoning products
• • Other consumable food products

We do not accept returns for products that have been opened, used, partially consumed, or stored improperly after delivery.

Although food products are generally non-returnable, we understand that genuine issues may occasionally occur. Depending on the circumstances, we may consider a replacement or refund if:

• • You received a product that is different from the product you ordered.
• • The product was damaged, broken, or leaked due to a packaging or transit-related issue.
• • An expired product was delivered due to an error on our part.
• • The product received has another genuine issue that is reasonably attributable to us.

All claims are subject to review and verification. Where appropriate, we may offer a replacement, refund, or another reasonable resolution based on the nature of the issue.

If you receive a damaged, leaking, incorrect, or expired product, please contact us within 24 hours of delivery.

Claims reported after this period may be difficult to verify and may not be eligible for a refund or replacement, except where otherwise required by applicable law.

To help us investigate and resolve your claim quickly, please provide the following information:

• • Your order number
• • Name and contact details used for the order
• • Clear photographs of the product received
• • Photographs of the outer packaging and shipping label
• • A photograph or video showing the issue, where applicable
• • A brief description of the problem

Please retain the product and its original packaging until your claim has been reviewed. We may request additional information if required to verify the issue.

Where reasonably possible, products reported as damaged, incorrect, or otherwise affected should remain unopened and in their original packaging until we have reviewed the claim.

If a product has already been opened because the issue was not apparent at the time of delivery, please contact us immediately and provide photographs or other evidence so that we can assess the situation.

If a refund is approved, we will generally initiate the refund within 3–5 business days after the claim has been approved and the refund amount has been confirmed.

Once initiated, the time required for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the payment provider or financial institution. In general, the amount may take an additional 5–7 business days to reflect.

Where appropriate, we may offer a replacement instead of a refund for an eligible claim.

Replacement availability may depend on product availability, delivery location, and the nature of the issue. If a replacement cannot reasonably be provided, an eligible refund or other appropriate resolution may be considered.

Refunds or replacements will generally not be provided for:

• • Change of mind after placing an order
• • Preference regarding taste, spice level, or texture
• • Products that have been opened or partially consumed
• • Improper storage or handling after delivery
• • Damage caused after the product has been delivered
• • Delivery delays caused by circumstances outside our reasonable control
• • Incorrect or incomplete delivery information provided by the customer
• • Failure to accept delivery after reasonable delivery attempts

This does not limit any rights or remedies that may be available to you under applicable law.

Customers are responsible for providing an accurate and complete delivery address and contact information when placing an order.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or re-shipping charges may apply. Any refund request will be reviewed based on the circumstances and applicable policy.

Approved refunds will generally be issued to the original payment method used for the order, wherever technically possible. The actual time taken for the funds to reflect may vary depending on the payment provider or financial institution.

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible only if the order has not yet entered processing or been dispatched. Once an order has been processed or dispatched, cancellation may no longer be possible and the request will be handled according to the applicable terms and policies.

If a shipment is delayed, lost, or otherwise affected during transportation, please contact us with your order details so that we can assist in checking the shipment with the relevant courier provider.

Where a courier-related issue results in an eligible product problem, we will review the matter and determine an appropriate resolution in accordance with this policy and applicable law.

We reserve the right to investigate claims and request reasonable evidence before approving a refund or replacement. Where there is evidence of fraudulent, misleading, repeated, or abusive refund requests, we may take appropriate action in accordance with applicable law.

If you receive a damaged, leaking, incorrect, expired, or otherwise affected product, please contact us as soon as possible.

We aim to review refund and replacement queries within 2–3 business days after receiving the required information.

We may update this Returns & Refund Policy from time to time to reflect changes in our products, business practices, services, or applicable legal requirements. The updated policy will be published on this page and will become effective from the date stated in the updated policy.