Shipping Policy

All orders are generally processed within 1–3 business days after successful order confirmation and payment, where applicable.

Orders are carefully packed to help maintain product quality, freshness, and safety during transportation.

Orders placed on Sundays or public holidays may begin processing on the next business day.

Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your delivery location and the courier service available in your area.

Delivery timelines are estimates and may vary due to factors such as:

• • Delivery location
• • Courier service availability
• • Weather conditions
• • Public holidays
• • High-volume periods
• • Remote or difficult-to-reach locations
• • Unexpected transportation or operational delays

We will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.

We may use trusted logistics and courier partners, including Delhivery and India Post, depending on the delivery location, service availability, and order requirements.

The courier partner assigned to your order may vary from one order to another.

Shipping charges are calculated based on factors such as:

• • Order weight
• • Delivery location
• • Shipping service selected
• • Applicable courier charges

The applicable shipping charges will be displayed at checkout before you complete your payment.

If any additional delivery charge is required due to circumstances such as address correction or re-shipping, we will communicate the applicable charge before proceeding wherever reasonably possible.

Once your order has been dispatched, we will provide tracking information through SMS, email, or other available communication methods.

You can use the tracking information to check the latest available status of your shipment.

Please note that tracking information is provided by the respective courier service and may take some time to update after dispatch.

Our courier partners generally make multiple delivery attempts, typically up to three attempts, depending on their operational policies.

Delivery may not be completed if:

• • The recipient is unavailable
• • The delivery address is incorrect or incomplete
• • The provided phone number cannot be reached
• • The recipient refuses to accept the package
• • The delivery location is inaccessible

If an order is returned to us because delivery could not be completed for reasons attributable to the customer, re-shipping may require additional shipping charges.

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

If you notice that your delivery information is incorrect, please contact us as soon as possible.

We may be able to update the address if the order has not yet been dispatched. Once an order has been handed over to the courier, changes may not always be possible.

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact our support team with your order details so that we can assist you in checking the shipment status.

Where applicable, remedies for delayed or undelivered orders will be handled in accordance with our Returns and Refund Policy and applicable law.

If you receive a package that appears damaged, tampered with, leaking, or contains an incorrect product, please contact us as soon as possible.

For faster resolution, we may request:

• • Order number
• • Photographs or video of the package
• • Photographs of the product
• • Details describing the issue

Please retain the original packaging until the issue has been reviewed.

Any eligible replacement, refund, or other resolution will be handled according to our Returns and Refund Policy and applicable law.

If a shipment is returned to us because of an incorrect address, repeated delivery failure, recipient unavailability, refusal to accept the package, or other circumstances attributable to the customer, we may contact you regarding the next steps.

If re-shipping is requested, additional shipping charges may apply.

Any refund or other resolution will be subject to our Returns and Refund Policy and applicable law.

Delivery availability may vary depending on the location and courier service coverage.

Some remote, rural, or otherwise difficult-to-service locations may require additional delivery time or may have limited courier availability.

If a location cannot be serviced by our available delivery partners, we may contact the customer regarding available options.

Delivery may be affected by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, government restrictions, transportation disruptions, public emergencies, or other unforeseen events.

In such circumstances, delivery may take longer than the estimated timeframe. We will make reasonable efforts to communicate significant delays where possible.

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible only if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request will be handled according to our Returns and Refund Policy.

If you have any questions regarding shipping, delivery, or the status of your order, please contact us.

Please include your order number when contacting us about an existing order so that we can assist you more quickly.